Privacy Policy

Last updated: 10/11/25

1. Introduction

This Privacy & Cookie Policy explains how Marion Vey Osteopathy (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.marionveyosteopathy.co.uk (“our Site”) or use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to the terms of this Privacy Policy.

2. Who We Are

Marion Vey Osteopathy provides osteopathic treatments and related services in the UK.

Contact details:
Marion Vey Osteopathy

The Bank Fitness, 73 Henleaze Road, BS9 4JS, Bristol
Email: Osteo.marionvey@gmail.com

3. What Information We Collect

We may collect and process the following personal information when you interact with our Site or services:

Contact details (name, email address, phone number) when you make an enquiry or book an appointment.
Appointment information when you book via our Cliniko booking system.
Website usage data such as IP address, browser type, and pages visited (collected through cookies or analytics tools).
Any information you voluntarily provide through contact forms or email correspondence.

4. How We Collect Your Information

We collect information in the following ways:

When you complete the Cliniko booking form embedded on our Site.
When you contact us via the Contact page, phone, or email.
When you browse our Site and cookies or analytics tools automatically record certain information.

5. How We Use Your Information

We use your information to:

Process and manage appointment bookings.
Respond to your enquiries.
Provide osteopathy and related services.
Improve our website and user experience.
Comply with legal or regulatory obligations.

We will never sell or rent your personal information to third parties.

6. Third-Party Services (Including Cliniko)

Our Site uses Cliniko, a secure online booking platform, to manage appointments and client information. When you use our booking form, your information is processed and stored by Cliniko in accordance with their own Privacy Policy.

You can read Cliniko’s Privacy Policy here: https://www.cliniko.com/policies/privacy/.

We may also use other third-party services such as:

Google Analytics – to understand how visitors use our Site (You can opt out of Google Analytics tracking at any time through your browser’s privacy settings or by using Google’s opt out tools, which are available on Google’s website.
Wix – as our website hosting provider, which stores website data securely.

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your data is stored securely on password-protected systems, and only authorised personnel have access to it.

8. How Long We Keep Your Information

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data where appropriate.
Withdraw consent at any time.
Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.

For more information, visit www.ico.org.uk.

10. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can control or delete cookies through your browser settings, though some features of the Site may not work properly without them.

11. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page.

If you have any questions about this Privacy & Cookie Policy or how your data is handled, please contact us at:

Email: Osteo.marionvey@gmail.com

Privacy Policy

Last updated: 10/11/25

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