Our Policies

Cancellation policy

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Please give at least 48 hours notice if you do not intend to keep an appointment. The FULL treatment fee is payable if you do not give adequate notice of cancellation.

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Chaperone Policy

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Patients are welcome to be accompanied by a friend or relative during treatment sessions. Individuals under the age of 16 are required to be accompanied by a parent or legal guardian at all times.

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Complaints Policy & Procedure

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We hope you don't need to make a complaint, but we want to address any concerns and sort things out as quickly as possible. If you had a bad experience, in the first instance you may wish to speak to the principal osteopath. You can also write directly to Marion Vey Osteopathy and you will receive a formal response within 5 working days.

 

If you remain dissatisfied you can call or write to the Institute of Osteopathy for advice www.iosteopathy.org. You also have the option to contact the osteopathy regulator www.osteopathy.org.uk.